Frequently Asked Questions
Everything you need to know about our premium merino wool products.
What makes merino wool better than traditional fabrics?
Merino wool is a natural, breathable fiber that helps regulate body temperature, keeping you warm in winter and cool in summer. It is also hypoallergenic and incredibly soft against sensitive skin.
How should I wash my Woolino products?
We recommend machine washing on a gentle wool cycle using cold water and a wool-safe detergent. For best results and longevity, lay flat to dry or tumble dry on a no-heat setting.
What is your shipping policy?
We offer free standard shipping on all domestic orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes 3-7 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 30-day return and exchange window for all unwashed and unworn items in their original packaging. Please visit our returns portal to initiate a request.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
Are your products eco-friendly and sustainable?
Absolutely. Woolino is committed to sustainability by using renewable wool fibers and working with ethical manufacturers who prioritize animal welfare and environmental responsibility.